FAQs
Orders & Shipping
Where do you ship?
We offer worldwide shipping. If your country doesn’t appear at checkout, please reach out to us at [info@meltlondon.com].
How long will my order take to arrive?
Orders are typically processed within 2–3 business days. Shipping time will vary depending on your location and chosen shipping method.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link to monitor your delivery.
What are the shipping costs?
Shipping rates are calculated at checkout based on your destination and selected shipping method.
Can I exchange my candle for a different scent?
We do not currently offer exchanges. If you’re unsure about a scent, we recommend starting with a single candle.
Returns & Exchanges
What are MELT candles made of?
Our candles are made with a clean-burning, natural wax blend and infused with high-quality fragrance oils. Each piece is hand-poured in small batches.
Are your candles vegan and cruelty-free?
Yes, all MELT candles are 100% vegan and cruelty-free.
What kind of wick do you use?
We use 100% cotton, lead-free wicks designed to ensure a clean, even burn.
Product & Ingredients
What are MELT candles made of?
Our candles are crafted with a blend of natural waxes, free from paraffin, and are infused with high-quality fragrance oils. Each candle is hand-poured in small batches.
Are your candles vegan and cruelty-free?
Yes, all MELT candles are 100% vegan and cruelty-free.
What wick material do you use?
We use cotton wicks that are lead-free and designed to ensure a clean, even burn.
How long do the candles burn?
Each 230g candle burns for approximately 45 hours when properly cared for.
Do MELT candles contain synthetic fragrances?
We use a combination of essential oils and premium fragrance blends that are phthalate-free and free of harmful additives.
Exclusive Access & Membership
What is the MELT Society?
The MELT Society is our inner circle — a quiet space for scent appreciators. Members receive early access to launches, exclusive content, and special offers.
How can I join the MELT Society?
Subscribe to our mailing list via our website to receive updates, early access, and curated benefits.