FAQs

Why should I choose MELT?

We’re different. Relentlessly so. Combining meticulous craftsmanship, high-end packaging, and warm, friendly service with the otherworldly scents we’ve become synonymous with, we’re the type of brand that refuses to compromise on quality. It’s the least we can do, as the link between you, and the ‘you time’ you deserve.

Do you offer returns?

We take great pride in the quality of our products. Returns are only accepted for defective items, which must be returned in their original packaging, unused, and in the same condition as received. Please contact us within 14 days of delivery to arrange a return.

Where do you deliver?

We are pleased to offer international shipping to all destinations worldwide.

I have another question. Can you help?

Simply step into our inbox on customersupport@meltlondon.com and we will be happy to assist you.